- Date Posted:
- 11/23/2011
- Location:
- Florida
- Department:
- Call Center
Now Hiring for multiple positions starting in January!
Celebrating
32
years in business, J&P Cycles is the world’s largest retailer of
after-market parts and accessories. The continuous commitment to quality
and
superior customer service has made J&P Cycles® the industry leader.
Our dedicated
employees are the key to future growth and success. If you are an
individual
who takes pride in your work and achievements, embraces change, and
believes
that challenges are simply an opportunity, we invite you to apply with
our
company.
We are now accepting applications for in our Call Center for Motorcycle
Technical Support Associates to explain
technical aspects of motorcycles repairs and customization through
addition of
parts and accessories to customers over the counter or via phone. In this role you will be responsible for:
* Describing to
customer
specifications, parts and accessories offered through J&P Cycles
catalog
and other vendors.
* Assisting
customers with
questions pertaining to fitment of parts purchased from J&P Cycles,
and
identifies appropriate J&P parts required for repairs/desired
modification.
*
Processing/preparing
responses to customer correspondence received through the Tech email
port via
the Internet.
* As requested,
assisting in
the update and maintenance of catalog/web site part fitment information
and
other projects requiring Technical staff.
* Maintaining and
updating
technical knowledge of the latest parts, service updates, and
accessories by
reviewing industry periodicals and web sites.
Assisting other
technicians and sales staff with projects and questions.
* Providing
technical
support/training to non-technical sales staff.
* Talking with
customers via
phone, email or in person in a professional & courteous manner,
using the
computer to:
Look
up records and enter/update customer information.
Process
sales orders for parts and accessories.
Process
catalog requests.
Answer
customer questions and deliver customer service.
Determine
and communicate prices for parts requested.
Process
change of address information.
Process
order cancellations and changes.
* Regularly
soliciting sale
of feature, cross-selling, and up-selling products to customers,
including Gold
Club Memberships.
* Completing any follow-up
necessary to
ensure complete and accurate customer service.
* Displaying and
understanding
of and the ability to process International orders.
* Displaying an
understanding of and the ability to resolve returns type inquiries.
* Addressing
complaints and
customer concerns and bringing them to the attention of assigned
Supervisor for
further investigation and consideration.
* Displaying the
ability to
control calls, and meet/exceed customer needs and expectations.
* Demonstrating
flexibility
in work schedule.
* Possessing a
general
understanding of all motorcycle types, to assist, when needed, in areas
other
then technician’s specialty.
SUPERVISORY
RESPONSIBILITIES
This job has no
supervisory
responsibilities.
QUALIFICATIONS
To perform this
job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may
be
made to enable individuals with disabilities to perform the essential
functions.
EDUCATION
and/or EXPERIENCE
Graduate of a
certified
school for Harley-Davidson or Metric technicians and/or have a minimum
of two
years of experience repairing Harley-Davidson or Metric motorcycles.
LANGUAGE
SKILLS
Ability
to read and interpret documents such as safety rules, operating and
maintenance
instructions, and procedure manuals.
Possess the ability to write routine reports and correspondence,
and to
speak effectively before groups of customers or employees of
organization.
MATHEMATICAL
SKILLS
Possess the
ability to add
and subtract three digit numbers and to multiply and divide with 10's
and
100's. Also, the ability to perform
these operations using units of American money, weight measurement,
volume, and
distance.
REASONING
ABILITY
Ability to apply
common
sense understanding to carry out detailed but uninvolved written or oral
instructions. Ability to deal with
problems involving a few concrete variables in standardized situations.
PHYSICAL
DEMANDS
The physical
demands
described here are representative of those that must be met by an
employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to
perform
the essential functions.
While performing
the
duties of this job, the employee is regularly required to sit; use hands
to
finger, handle, or feel; and talk or hear.
The employee is occasionally required to stand, walk, and reach
with
hands and arms. The employee must
frequently lift and/or move up to 10 pounds and occasionally lift and/or
move
up to 25 pounds. Specific vision
abilities required by this job include close vision, distance vision,
color vision,
and ability to adjust focus.
WORK
ENVIRONMENT
The work
environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
Reasonable
accommodations may be made to enable individuals with disabilities to
perform
the essential functions.
The noise level in
the work environment is
usually moderate.
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