Motorcycle Tech Support - Future Openings

Date Posted:
11/23/2011
Location:
Florida
Department:
Call Center


Now Hiring for multiple positions starting in January!


Celebrating 32 years in business, J&P Cycles is the world’s largest retailer of after-market parts and accessories. The continuous commitment to quality and superior customer service has made J&P Cycles® the industry leader. Our dedicated employees are the key to future growth and success. If you are an individual who takes pride in your work and achievements, embraces change, and believes that challenges are simply an opportunity, we invite you to apply with our company.


We are now accepting applications for in our Call Center for Motorcycle Technical Support Associates to explain technical aspects of motorcycles repairs and customization through addition of parts and accessories to customers over the counter or via phone.  In this role you will be responsible for:


* Describing to customer specifications, parts and accessories offered through J&P Cycles catalog and other vendors.

 

* Assisting customers with questions pertaining to fitment of parts purchased from J&P Cycles, and identifies appropriate J&P parts required for repairs/desired modification.    

 

* Processing/preparing responses to customer correspondence received through the Tech email port via the Internet.    

 

* As requested, assisting in the update and maintenance of catalog/web site part fitment information and other projects requiring Technical staff.

 

* Maintaining and updating technical knowledge of the latest parts, service updates, and accessories by reviewing industry periodicals and web sites.    

 

Assisting other technicians and sales staff with projects and questions.

 

* Providing technical support/training to non-technical sales staff.    

 

* Talking with customers via phone, email or in person in a professional & courteous manner, using the computer to:

Look up records and enter/update customer information.

Process sales orders for parts and accessories.

Process catalog requests.

Answer customer questions and deliver customer service.

Determine and communicate prices for parts requested.

Process change of address information.

Process order cancellations and changes.

 

* Regularly soliciting sale of feature, cross-selling, and up-selling products to customers, including Gold Club Memberships. 


* Completing any follow-up necessary to ensure complete and accurate customer service.


* Displaying and understanding of and the ability to process International orders.

 

* Displaying an understanding of and the ability to resolve returns type inquiries.

 

* Addressing complaints and customer concerns and bringing them to the attention of assigned Supervisor for further investigation and consideration.

 

* Displaying the ability to control calls, and meet/exceed customer needs and expectations. 

 

* Demonstrating flexibility in work schedule.

 

* Possessing a general understanding of all motorcycle types, to assist, when needed, in areas other then technician’s specialty.

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Graduate of a certified school for Harley-Davidson or Metric technicians and/or have a minimum of two years of experience repairing Harley-Davidson or Metric motorcycles.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Possess the ability to write routine reports and correspondence, and to speak effectively before groups of customers or employees of organization.

 

MATHEMATICAL SKILLS

Possess the ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's.  Also, the ability to perform these operations using units of American money, weight measurement, volume, and distance.

 

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

You can also send your resume & cover letter to: For more information about J&P Cycles, visit our stores at:
J&P Cycles Human Resources
PO Box 138
Anamosa, IA 52205
Or e-mail to:
hr@jpcycles.com
Iowa Location
13225 Circle Drive
Anamosa, IA 5220
Florida Location
253 Destination Daytona Lane
Ormond Beach, FL 32174
For more information about J&P Cycles, visit our store in Anamosa, located just 25 minutes from Cedar Rapids, Iowa.
Considering relocation? Click here for information about Anamosa, IA or nearby Monticello, IA