Phone Sales Representative - Seasonal

Date Posted:
11/28/2011
Location:
Florida
Department:
Call Center


Celebrating 32 years in business, J&P Cycles is the world’s largest retailer of after-market parts and accessories. The continuous commitment to quality and superior customer service has made J&P Cycles® the industry leader. Our dedicated employees are the key to future growth and success. If you are an individual who takes pride in your work and achievements, embraces change, and believes that challenges are simply an opportunity, we invite you to apply with our company.


We are currently seeking individuals to interface with customers by phone, record customer information and orders into computer, and offer cross sell or upsell opportunities on a seasonal basis. As the Seasonal Phone Sales Representative you will be responsible for:


* Talking with customers by phone in a professional and courteous manner, using the computer to:

 

* Create customer accounts.

* Process sales orders for parts and accessories

* Process catalog requests

* Determine and communicate prices for parts requested

* Answer question regarding basic order status

* Interpret customer account information  

 

* Soliciting sale of feature, cross-sell, and up-sell products to customers, including Gold Club Memberships

 

* Processing both Domestic and International customer orders.


* Controlling calls, and meeting/exceeding customer needs and expectations.  Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required.


* Developing product and technical knowledge

 

* Using J&P Cycles catalog and web resources

 

* Displaying flexibility in work schedule.

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Strong communication skills and ability to enter data and look up information on a computer are required for this position. 

 

EDUCATION and/or EXPERIENCE

Previous telephone sales or parts sales experience is a plus, but not required.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

 

MATHEMATICAL SKILLS

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is moderate.


You can also send your resume & cover letter to: For more information about J&P Cycles, visit our stores at:
J&P Cycles Human Resources
PO Box 138
Anamosa, IA 52205
Or e-mail to:
hr@jpcycles.com
Iowa Location
13225 Circle Drive
Anamosa, IA 5220
Florida Location
253 Destination Daytona Lane
Ormond Beach, FL 32174
For more information about J&P Cycles, visit our store in Anamosa, located just 25 minutes from Cedar Rapids, Iowa.
Considering relocation? Click here for information about Anamosa, IA or nearby Monticello, IA