Help Desk Administrator I

Date Posted:

6/15/2010

Location:

Anamosa, Iowa

Department:

Information Technology

SUMMARY

Provide technical administration support to computers, networks, and systems by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

* Front line Help Desk professional supporting and maintaining PC desktop and server equipment in an MS Windows Active Directory environment.

* Provide desktop computer support including PC imaging, configuration/installation, and troubleshooting hardware/software issues as needed.

* User account and security management.

* Support and maintain an enterprise, multisite Avaya environment.

* Participate and/or recommend purchases of computer hardware, software, and peripheral equipment.

* Support network operational needs in a Cisco VolP enabled network.

* Provide installation and troubleshooting support of telecommunication T1 and POTs lines.

* Travel to special events on occasion to support the technical needs of the company.

* Assist other IT support staff members as needed.

* Evaluate and/or recommend purchases of computer hardware, software, and peripheral equipment.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Demonstrated knowledge of PC desktop hardware, software, and peripheral equipment.

* Demonstrated knowledge of patch management in a Microsoft windows environment

* Highly skilled in PC troubleshooting and imaging

* Prior experience supporting Macs a plus

* Prior experience supporting Cisco network equipment a plus

* Prior experience troubleshooting voice and data T1 circuits and POTs lines a plus

* Prior experience supporting enterprise wireless infrastructure a plus

* Prior experience supporting an enterprise Avaya VoIP platform a plus

* Prior experience managing data backups a plus

* Ability to manage multiple projects and operational tasks simultaneously

* Highly developed verbal and written communications and great customer service skills required

EDUCATION and/or EXPERIENCE

Associate’s degree (A.A.) or equivalent from two-year College or technical school recommended.  Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field also recommended.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.