Retail Motorcycle Technical Support

Date Posted:
11/4/2010
Location:
Anamosa, Iowa
Department:
Retail Store


Celebrating 31 years in business, J&P Cycles is the world’s largest retailer of after-market parts and accessories. The continuous commitment to quality and superior customer service has made J&P Cycles® the industry leader. Our dedicated employees are the key to future growth and success. If you are an individual who takes pride in your work and achievements, embraces change, and believes that challenges are simply an opportunity, we invite you to apply with our company.

We are currently seeking a Motorcycle Technical Support Associate in our Retail Department to explain technical aspects of motorcycles repairs and customization through addition of parts and accessories to customers over the counter or via phone.  In this role you will be responsible for:


* Providing professional and courteous customer service at all times

 

* Processing sales orders and returns for parts and accessories over the telephone or in person.

 

* Assisting customers with questions pertaining to fitment of parts purchased from J&P Cycles, and identifing appropriate J&P parts required for repairs/desired modification.

 

* Processing/preparing responses to customer correspondence received through the Tech email port via the internet.

 

* Describing to customer specifications, parts and accessories offered through J&P Cycles catalog and other vendors.

 

* Completing any follow-up work required to ensure complete and accurate customer service.

 

* Maintaining and updating technical knowledge of the latest parts, service updates, and accessories by reviewing industry periodicals and web sites.

 

* Using the computer to access customer records and enter/update appropriate customer information for the processing of sales orders.

 

* Selling Gold Club Memberships to customers.

 

* Providing technical support/training to non-technical sales staff.

 

* Assisting other technicians and sales staff with projects and questions.

 

* Demonstrating flexibility in work schedule.

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Graduate of a certified school for Harley-Davidson technicians and/or have a minimum of two years of experience repairing Harley-Davidson motorcycles.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

MATHEMATICAL SKILLS

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 


You can also send your resume & cover letter to: For more information about J&P Cycles, visit our stores at:
J&P Cycles Human Resources
PO Box 138
Anamosa, IA 52205
Or e-mail to:
hr@jpcycles.com
Iowa Location
13225 Circle Drive
Anamosa, IA 5220
Florida Location
253 Destination Daytona Lane
Ormond Beach, FL 32174
For more information about J&P Cycles, visit our store in Anamosa, located just 25 minutes from Cedar Rapids, Iowa.
Considering relocation? Click here for information about Anamosa, IA or nearby Monticello, IA