- Date Posted:
- 11/4/2010
- Location:
- Anamosa, Iowa
- Department:
- Retail Store
Celebrating
31 years in business, J&P Cycles is the world’s largest retailer of
after-market parts and accessories. The continuous commitment to quality and
superior customer service has made J&P Cycles® the industry leader. Our dedicated
employees are the key to future growth and success. If you are an individual
who takes pride in your work and achievements, embraces change, and believes
that challenges are simply an opportunity, we invite you to apply with our
company.
We are currently seeking a Motorcycle Technical Support Associate
in our Retail Department to explain technical aspects of motorcycles repairs and customization
through addition of parts and accessories to customers over the counter or via
phone. In this role you will be
responsible for:
* Providing
professional and courteous customer service at all times
* Processing sales
orders and returns for parts and accessories over the telephone or in person.
* Assisting
customers with questions pertaining to fitment of parts purchased from J&P
Cycles, and identifing appropriate J&P parts required for repairs/desired
modification.
* Processing/preparing
responses to customer correspondence received through the Tech email port via
the internet.
* Describing to
customer specifications, parts and accessories offered through J&P Cycles
catalog and other vendors.
* Completing any
follow-up work required to ensure complete and accurate customer service.
* Maintaining
and updating technical knowledge of the latest parts, service updates, and
accessories by reviewing industry periodicals and web sites.
* Using the
computer to access customer records and enter/update appropriate customer
information for the processing of sales orders.
* Selling Gold
Club Memberships to customers.
* Providing
technical support/training to non-technical sales staff.
* Assisting
other technicians and sales staff with projects and questions.
* Demonstrating
flexibility in work schedule.
SUPERVISORY RESPONSIBILITIES
This job has
no supervisory responsibilities.
QUALIFICATIONS
To perform
this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE
Graduate of a
certified school for Harley-Davidson technicians and/or have a minimum of two
years of experience repairing Harley-Davidson motorcycles.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating
and maintenance instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak
effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add
and subtract three digit numbers and to multiply and divide with 10's and
100's. Ability to perform these
operations using units of American money and weight measurement, volume, and
distance.
REASONING ABILITY
Ability to
apply common sense understanding to carry out detailed but uninvolved written
or oral instructions. Ability to deal
with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While
performing the duties of this job, the employee is regularly required to sit;
use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to
stand, walk, and reach with hands and arms.
The employee must frequently lift and/or move up to 10 pounds and occasionally
lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision,
distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work
environment is usually moderate.
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